Rebellion

Sniper Elite 4

2

Posts

Support (XBox One)

RandDT

Moderator

Posted 2 years ago

 If you are experiencing issues with your console in general, please try the official support of your console manufacturer:

http://support.xbox.com/en-GB/browse/xbox-one?xr=shellnav

http://support.xbox.com/en-GB/contact-us#0


An important first check:

Please make sure your console system software is completely up-to-date and has been fully restarted.

https://support.xbox.com/en-GB/xbox-one/console/update-xbox-one-console


Instructions for keeping Xbox system up-to-date

- Press the Xbox button  to open the guide.

- Select Settings > All settings.

- Select System > Updates.

- Under Console, select Keep my console up to date if it isn’t already.

Available updates will now be downloaded and installed during off-hours when your console is not in use.


Try a full restart on your system (power cycle your Xbox) – especially if you have trouble booting games:

- Power down your console, then unplug the power cable from the back.

- Wait for a few minutes before plugging back in.

- The light on the power brick should change from white to orange.

- Turn the power on.

http://support.xbox.com/en-GB/xbox-one/console/power-cycle-console


Check your connection to Xbox Live:

- Press the Guide button on your controller, then select Settings, select System Settings and then Network Settings.

- Select the name of your Wireless Network, or select Wired Network for a wired connection.

- Choose Test Xbox Live Connection


If you might have a corrupt profile (worth checking, to verify the game and the profile):

To rule out corrupted profile data, please try using a different user profile to play the game.

https://support.xbox.com/en-GB/my-account/manage-gamertag-and-profile/switch-profiles

(You can also delete & re-download your profile)


Checking NAT type for Multiplayer connection issues:

Please check your console's NAT setting in the Network screen.

To get to the Network screen:

- Scroll left on the Home screen to open the guide.

- Select Settings > All Settings.

- Select Network > Network settings.

Please work through the troubleshooting guide here:

http://support.xbox.com/en-GB/xbox-one/networking/nat-error-solution


Advice about Game content and add-ons on Xbox One:

http://support.xbox.com/en-GB/games/game-setup/view-downloadable-content

 

RandDT

Moderator

Posted 2 years ago

 Re-Installing DLC content

- Press the Xbox button  on your controller to return to the Home screen.
- Scroll down, and select My games & Apps.
- Highlight the game and press the Menu button on your controller.
- Select Manage Game

- Highlight the DLC package and press the Menu button.

- Choose Uninstall.

- The DLC should then appear in Ready to Install.

- Press Menu again, then Install.


As a last resort, you can try deleting and re-installing the game files.


If the problem persists, please use the search function on this forum, to see if the issue you are having has been reported and whether any solutions or work-arounds have been offered.

If you still need advice or help with an issue related to Sniper Elite 4 (or any other Rebellion game) please use the support page here:

http://www.rebellion.co.uk/support

It is very important that for best response, you include as much detailed relevant information as you can on the issue.  

Examples:  

  • Exact version of game
  • Exact description of problem
  • Any error codes observed
  • Whether the problem always occurs in the same way at the same time
  • What steps you have tried to solve the issue
  • Whether the issue has always been present or if it has just occurred (and anything that coincided with that).

Our support staff may have to ask for more information or ask you to follow steps to identify the issue.

 

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